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Bua Franchise

Post-Course Support

We're here to help

People who complete our training courses are entitled to 12 months post-course support - if you have a question about anything covered in your training course. When availing of this support, please bear in mind the following:

For support, your first point of contact should be our general email address info@buatraining.com

Please include (i) full details of your query (ii) any files that are associated with your query (iii) your full contact details including direct phone line or extension

Remember your original tutor may be training a different course, so your query may be passed to another tutor to answer

We operate a fair-use policy on support - we don't set a limit on the amount of support we offer, but we may advise an individual or organisation of other options if their requirements fall outside the norm for post-training support

We can only advise you on areas within the competence of the training course that you have completed

Support is not available to clients whose account is currently or persistently in arrears

We cannot advise you on technical problems with your computer

It is your responsibility to make sure that you have a backup copy of all your important files

No advice we give can be taken as giving you permission to violate your organisation's IT policy - in all instances you should check with your IT department if you are in any doubt

Bua Training may update these terms from time to time to ensure the orderly conduct of training courses and post-training support

© Bua Training 2018